Terms and Conditions

When you book online here, the booking system sends you an automated acknowledgement of your booking with us. Our whole system is automated, if you have an enquiry please email using the email address form.
If you make a successful booking and payment online,  correspondence is automated including balance payments, and cottage arrival and area information.

There is a booking fee of £30.00 applied to all bookings.

Good housekeeping bond
We take a card reading on all bookings as a security deposit for your stay – of £200 –  5 days before your arrival date and if there is no damage to your cottage (or hot tub if applicable) this is. not taken as a firm payment. We would always discuss any damage with you first. We do NOT contact you about this, as stated on the booking form, as this is a card reading and not an actual payment, and if there is a need to action this good housekeeping bond we will contact you within 7 days of your departure date.

General Terms and Conditions applied to any booking for a Dalesend Cottage

Placing a booking with Dalesend Cottages online, or otherwise, is taken as your agreement with Dalesend Cottages for these T&C written below.

Occasionally we may contact you within 24 hours if we have an enquiry for the same dates you have chosen, (and you have not advised us of how you intend to pay) to check you still require the booking.

Hot Tub with Tack Room Cottage and Head Lad. This facility is a complimentary extra that we include without cost, in the advertised Tack Room and Head Lad cottage rental price. Whilst we make every effort to provide continuation of this facility, should the hot tub stop working due to a fault we cannot repair immediately during your stay, there can be no refund of the holiday amount paid.

Booking Contract: When you place your booking the contract is for a short term holiday rental between the Owners of Dalesend Cottages, referred to in this document as ‘us’ or ‘we’, and the person named on the booking form who is making the booking and the additional named person, – whom it is your duty to also inform, of the conditions in these T&C.  The following booking conditions are governed by UK law. No contract of hire is effective until we have received and processed the named person’s deposit (or balance, if booking made less than 8 weeks prior to booked arrival date) for the cottage. This contract will be subject to the following conditions and must be complied with.
All bookings made with Dalesend Cottages and confirmed must be taken by the named booking couple and are not transferable to the names of another couple.  You can book and pay for another couple provided they fulfil our booking T&C and agree to them.

Payment:  Your booking will be confirmed in writing on receipt of the booking form and the non-refundable deposit of  50% of the rental cost for the cottages.  It is the responsibility of the customer to pay the balance on the due date.  The full booking cost is required to secure any cottage dates if the booking is made within  56 days for all cottages. The balance (where deposit only has been paid), is always due 56 days for your cottage before arrival dates (see prior arrival cottage rules).  We reserve the right to cancel a holiday where the payment has not been received 56  days prior to arrival, or a failure to pay a deposit. When you have a confirmed booking (i.e. the deposit has been paid and processed) you are responsible for the FULL amount of the booking balance,
Amendments/cancellation to your booking dates:

Cancellation by you of your booking must be given in writing and receipt must be confirmed by us.

Cancellation or inability to attend your booking. (COVID19 included)

We strongly advise you have holiday insurance that covers cancellation for illness/restrictions.

If you notify us in writing more than 56 days before the holiday start date that you wish to cancel the cancellation charge is 100% of any deposit already paid. If you notify us 56 days or less before the holiday start date the cancellation charge is 100% of the holiday price.
Please note that all cancelled/ amendments to the dates of bookings will be subject to an administration fee of £75

Amendments

If you have booked a Dalesend Cottage directly with us, and we are put into lockdown or a tier that cannot accommodate your booking due to Government restrictions on travel and tourism during the Covid-19 virus outbreak, we will contact you to inform you and offer you the opportunity to transfer your booking to another date, issue you with a credit voucher for the full holiday price or refund you (minus booking fee of £30).

Additional Booking T&C for Dalesend Cottages

Arrivals: We welcome arrivals from 4  pm onwards to access your cottage. Please do not arrive earlier, as we may still be preparing your accommodation – specific Covid19 cleaning requires time to ensure your safe stay here.

Departure: Please vacate your cottage no later than 10 am. If you wish to leave the cottage earlier than your rental period, please email us your intention to do so.
The cottage may not be used for any purpose except a holiday, during the rental period and the rental period we have just stated, must not be exceeded.  Your agreement with us, Dalesend Cottages, does not create the relationship of Landlord and Tenant between you, the booking party and us, the owners of the cottage. You are not entitled to a new tenancy, or to any assured shorthold tenancy or use the Household Act 1988 for any statutory rights of tenure, during the booking, or at the end of the booking period.

Occupancy Numbers:  It is clearly stated that all Dalesend Cottages sleep 2 adult guests only. Dalesend Cottages do not accept children in any circumstance – or any guest under the age of 18.  No additional guest may stay in the property, on the sofa or floor or otherwise. If this occurs, we reserve the right to refuse admittance to your cottage during the booking, cancel the booking, and request additional payment for the extra guest.

Smoking:  All of our cottages are strictly non-smoking and a holiday is deemed cancelled if any smoking takes place inside a cottage. We levy a deep-cleaning fee of £150 if smoking takes place inside a cottage.

Care of your Cottage: The named booking guest and their second named occupant must be made aware of, and also read these booking T&C, is responsible for taking reasonable care of the furniture and fittings, pictures and furnishing effects in or on the cottage property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the cottage for any dangerous activity such as offensive, obnoxious, noisy immoral activities, or behave in an annoying or nuisance causing manner of behaviour towards the owners of  Dalesend Cottages or the other guests enjoying a stay at cottages on the property. All the cottages are non-smoking.
Liability:  Dalesend Cottages, our representatives, employees or family members, shall not be responsible to you or your guest, for any loss or damage to your personal property howsoever arriving whilst you are here.  You must take all necessary steps to safeguard yourselves and your property including your vehicle and contents,  whilst staying at one of our cottages or driving on, or using, our private estate. You must safeguard yourself if you choose to play tennis on our private tennis court, or walk on, or about our grounds, or around the park or anywhere, taking extra care where livestock may be present. You must safeguard yourselves when using the hot tub, the outside cottage decking area, the car park.

Pets: no pets will be allowed in our cottages.

Damages or breakages:

Your Dalesend Property (cottage)  has a good housekeeping bond of £200.00, as explained above,  and in the event of breakages, damages and extra costs incurred as a result of your stay we will speak to you before we take any action.

For small items such as a broken wine glass or plate, (there is no charge for these items) please leave us a note in your cottage so we can replace it/them before the ensuing guests arrive. If greater damages occur, by accident of course, but you are legally bound, on agreeing to our booking T&C, to reimburse us for a replacement, or the repair of an item, or extra cleaning costs – on our demand.  If you leave the cottage in an unrentable/unrepairable state for the ensuing booking, we reserve the right to demand the ensuing rental fees we shall lose.
If you do not leave your cottage key on your departure we have the right to levy a fee of £150 and request an immediate same-day return, at your cost for delivery,  and you agree to this when making a booking with us.

Right of entry: We shall be allowed the reasonable right of entry to the cottage at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
On departure day, you are requested to leave the cottage accommodation, as you would like to find it. We would be grateful if you would wash up, and place rubbish in the designated refuse area adjacent to your cottage. Windows should be opened on a regular basis when cooking, creating steam and strong smells.
As cottage owners, we also need to be informed if, during your booking, you are leaving the cottage empty overnight(s).
Offers or competitions: These may have additional booking T&C attached.
WiFi: This is provided as a complimentary service (it is not part of your rental cost) for your cottage stay, on the provision of a valid email address,  and is for reasonable and personal holiday use.   Business must not be run/conducted on Dalesend Cottages wi-fi. Dalesend Cottages reserve the right to levy any charges a guest may raise through excessive (downloading) or illegal use/downloads from our internet provider. The complimentary wi-fi service is provided as supplied by the wi-fi provider and Dalesend Cottages cannot be responsible for the speed and quality this provider supplies at any time – for eg, if the provider is working on any internet exchange box relating to our supply, or any outage of their supply to us.
Complaints: – We make every effort to ensure you have an enjoyable stay with us. However, if you have any problem or cause for complaint, or are not entirely satisfied with your cottage, it is essential that you contact us immediately, whilst you at your cottage, so that we have the chance to resolve any issue while you are on-site and during your holiday. We value your booking and custom and would like you to return.

Your booked cottage may not be used for any purpose except a holiday, during the rental period and the rental period we have just stated, must not be exceeded.  Your agreement with us, Dalesend Cottages, does not create the relationship of Landlord and Tenant between you, the booking party and us, the owners of the cottage. You are not entitled to a new tenancy, or to any assured shorthold tenancy or use the Household Act 1988 for any statutory rights of tenure, during the booking, or at the end of the booking period.

Data: Any data collected during the course of a booking may be kept on a computer for our own use and will not be divulged to a third party.  Your email may be added to our private cottage newsletter and, until you notify us using the unsubscribe option at the end of the newsletter email, you will receive these communications. Any prospective customer, making any enquiry to Dalesend Cottages may also be added to this cottage newsletter list. Please the unsubscribe notification if you wish.
Price Promotions: -Any price offers advertised on our website or in the newsletter cannot be combined with another offer and exclude any stay that included Christmas Day or New Year’s Day. Occasionally Easter Day or a Bank Holiday may be included in a price promotion offer.
One booking offer per couple.
Dalesend Cottages reserve the right to amend or change any aspect of this booking offer, or have the final say over any conflicts.
Changes to our Terms and Conditions
Dalesend Cottages may revise/alter these terms and conditions at any time. It is the booking guest’s responsibility to take notice of changes made as some of the provisions in these terms may supersede provisions or notices published elsewhere by Dalesend Cottages.
Thank you for booking a Dalesend Cottage and we very much look forward to welcoming you here for a stay with us.
Dalesend Cottages 2022-2023